CANN Resettlement Assistance Program (RAP)
Your First Point of Contact in Canada
Each year, CANN provides in-person reception services to approximately 2,500 government-assisted, privately sponsored and blended visa office-referred refugees arriving at the Vancouver International Airport. CANN facilitates orientation, information and referral service to refugee clients. The services for refugees at Port of Entry are specialized, focused on refugee client’s immediate and essential needs. The following are some of the specialized services CANN provides under the Resettlement Assistance Program.
- Welcoming RAP clients at the arrival gate and escorting them to landing room
- Conducting preliminary health and needs assessment and taking appropriate actions
- Providing assistance with customs procedure and document preparation for CBSA immigration interview
- Providing documents verification services after CBSA immigration interview
- Providing orientation, information, and referrals for resettlement in final destination
- Providing meals and winter clothing items to government-assisted refugees
- Providing other special and emergency items as needed
- Assisting with baggage claim and escorting to ground transportation
- Coordinating reception of privately-sponsored refugees with their sponsors at YVR
- Assisting with check-in procedures for clients with air transportation to onward connection
- Providing meals and assisting with domestic transit to their final destination
- Ensuring ground transportation (taxi, chartered bus) to Welcome Centre for government-assisted refugees and overnight accommodation (taxi, shuttle services)
- Arrangement of meals and overnight accommodation for clients with a scheduled next-day connection flight


Partnership
CANN works closely with IOM, Resettlement Operations Centre – Ottawa (ROC-O), CBSA, Constituent Group (CG), Sponsorship Agreement Holders (SAHs) and Reception Centre to ensure the seamless transition of refugee clients.

Resources for Refugees and Sponsors
- How to find settlement services near you
https://www.cic.gc.ca/english/newcomers/services/index.asp - How to update your mailing address for PR Card
https://services3.cic.gc.ca/ecas/ - To locate the nearest Service Canada Centre, please use the following link:
www.canada.ca/service-canada-home - IFHP Service Provider
https://ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers/ - For Interim Federal Health (IFH) related inquiries, please contact below:
Email: IRCC.IFHP-PFSI.IRCC@cic.gc.ca - Improving your language proficiency
https://www.languagescanada.ca/en/ - WES Gateway Credential Evaluation Service
https://www.wes.org/ca/about-the-wes-gateway-program/ - Toolkit for Private Sponsors of Refugees
BC ToolKit for Private Sponsors of Refugees - Refugee Sponsorship Training Program
http://www.rstp.ca/en/ - Refugee & Immigrant Specialized Experience (RISE) Program – DIVERSEcity
- Together Now LGBTQ+ Newcomers Support Group – DIVERSEcity Community Resources Society (dcrs.ca)
Refugee figures at a glance
Refugees are people who have fled war, violence, conflict or persecution and have crossed an international border to find safety in another country. (Quote UNHCR)
Refugees are people who have fled their countries because of a well-founded fear of persecution. They are not able to return home. They have seen or experienced many horrors. Refugees are forced to flee. – Canada.ca
UNHCR Figure at a glance
https://www.unhcr.org/figures-at-a-glance.html
The Latest Refugee Brief
https://www.unhcr.org/refugeebrief/latest-issues/
UNHCR Country Chapter – Canada
https://www.unhcr.org/protection/resettlement/3c5e55594/unhcr-resettlement-handbook-country-chapter-canada.html?query=CANADA
Why does Canada accept refugees? – Resettling refugees is a proud and vital part of Canada’s humanitarian tradition. It reflects Canada’s commitment and demonstrates to the world that we share the responsibility to support people who are displaced and persecuted.
RESETTLEMENT OF REFUGEE IN CANADA
The refugees can be resettled in Canada via one of the following three-resettlement programs:
- Government-assisted refugees (GARs), referred by the United Nations Refugee Agency
- Privately sponsored refugees (PSRs), identified and supported by private sponsors in Canada
- Blended visa office-referred (BVOR) refugees, referred by the United Nations Refugee Agency and are jointly supported by government and private sponsors.
To read more, please click here.
https://www.canada.ca/en/immigration-refugees-citizenship/services/refugees/help-outside-canada.html
How Canada’s refugee system works
https://www.canada.ca/en/immigration-refugees-citizenship/services/refugees/canada-role.html