About CANN

Community Airport Newcomers Network (CANN)

Funded by: Immigration, Refugees and Citizenship Canada
Services Provided by: S.U.C.C.E.S.S.

Facilitating the pre-settlement and integration of all new immigrants
arriving in Canada through the Vancouver International Airport.

History and Background:

The program is funded by Immigration, Refugees and Citizenship Canada and its services are provided by S.U.C.C.E.S.S., a major settlement and community services organization with over 20 locations in British Columbia and overseas. Since 1992, CANN has provided services to over 750,000 newcomers arriving in Canada through the Vancouver International Airport. CANN also began providing services to government-assisted and privately-sponsored refugees in 1997.

Hightlights of our services:

  • Welcome reception and orientation to landing procedures
  • Information and orientation on settlement in Canada, including medical insurance, education for adults and children, employment, accreditation, business, housing and more
  • Quick linking of newcomers to national settlement and integration resources
  • Additional assistance based on need for government-assisted and privately-sponsored refugees.

Delivery methods:

Utilizing the latest in modern technology, CANN delivers customized settlement information and referrals based on the needs and requirements of each individual newcomer. In addition to receiving selected information and services at the CANN kiosk in person, newcomers also have access to a mobile content and an electronic kiosk located inside the immigration landing room. Up-to-date information related to relevant workshops and events in the community is also provided to newcomers via follow-up emails and on CANN website at www.cannyvr.ca.

Location and Hours of Operation:

The CANN kiosk is located in the immigration landing room of the international arrivals area at the Vancouver International Airport and is open from 8:00 am to 8:00 pm seven days a week, except statutory holidays. Operating hours are often extended to provide assistance to government-assisted and privately-sponsored refugees.

Our goal:

The multilingual services lessen the time taken and the stress experienced by newcomers in their initial stages of settlement by providing them with orientation and information, and referring them to other organizations throughout Canada which help newcomers. The orientation and information provided also help newcomers learn about life in Canada and understand their rights and responsibilities.

Welcomebc Videos


  • Resources
    Social Insurance Number Description: Uploaded on 22 Nov 2011 Duration: 4:10 Source: WelcomeBCca

    In this video you'll learn what a Social Insurance Number (SIN) is, why you need one and how to apply for your card.

  • Resources
    Your Bank Card Description: Uploaded on 21 Nov 2011 Duration: 3:17 Source: WelcomeBCca

    A bank card can be used to pay for purchases or to access cash from just about anywhere. This video will show you how to get a bank card and where you can use it.

  • Resources
    Medical Services Plan Description: Uploaded on 21 Nov 2011 Duration: 4:53 Source: WelcomeBCca

    This video describes our Medical Services Plan (MSP), who needs to enrol and what kinds of medical services are covered under the plan.

  • Resources
    Using Local Transportation Description: Uploaded on 22 Nov 2011 Duration: 4:37 Source: WelcomeBCca

    There are many public transportation options in B.C. This video explains how to become more familiar with your city and what options you have for getting around town.

  • Resources
    Finding a Place to Live Description: Published on 9 Apr 2013 Duration: 5:27 Source: WelcomeBCca

    When you come to BC you'll have to decide what kind of housing you'd like to live in. This video will help you understand what kind of options there are available to you.

  • Resources
    Employment Description: Published on 9 Apr 2013 Duration: 4:45 Source: WelcomeBCca

    Employers are always on the lookout for new skilled workers in BC. This video will help to explain how the employment process works, and what steps you can take to find a job.

Upcoming Events

Richmond Public Library, Richmond

Richmond Public Library, Richmond
Refugee figures at a glance

As of June 2018, there are 25.4 million refugees around the world according to United Nations High Commissioner for Refugees (UNHCR) statistic. Over half of the refugees are under the age of 18 and 57% of the world refugees came from following three countries: Syria, Afghanistan and South Sudan.

Photo Gallery

Images of CANN services provided to new immigrants, including government-assisted and privately-sponsored refugees, at Vancouver International Airport.

Please give us your feedback

Your opinion is very important to us. We appreciate your feedback and will use it to evaluate the service we provide.


funded by cic service provider: success


P.O. Box 32373, YVR Domestic Terminal R.P.O.
(3880 Grant McConachie Way)
Richmond V7B 1W2 Canada
Phone: 604-270-0077
Fax: 604-279-0091

Hours of operation:

Office: 9:00 am - 4:30 pm, Monday - Friday, except statutory holiday
Kiosk: 8:00 am - 8:00 pm, Monday - Sunday, except statutory holiday

*Closing time may vary and is based on arrival trends