About CANN

Hightlights of our services:

  • Welcome reception and orientation to landing procedures
  • Information and orientation on settlement in Canada, including medical insurance, education for adults and children, employment, accreditation, business, housing and more
  • Quick linking of newcomers to national settlement and integration resources
  • Additional assistance based on need for government-assisted and privately-sponsored refugees.

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There are three pre-departure orientation initiatives funded by IRCC. They are offered in different locations and have distinct service delivery models, ranging from general information to integrated support system that includes needs assessments and referrals

  • Canadian Orientation Abroad (COA)
  • Canadian Immigrant Integration Program (CIIP)
  • The Active Engagement and Integration Project (AEIP)

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At the Airport

You will receive a welcome package and a 5-10 minutes info session delivered by one of the CANN Officers. Then you will be directed to the Immigration Officer for an Immigration interview and PR card processing.

You will be required to provide a valid Canadian address to the Immigration Officer. Immigration, Refugees and Citizenship Canada (IRCC) will send your Permanent Resident card (PR card) to you by mail.

After the Immigration interview, you can proceed to collect your luggage. Ask a CANN officer or YVR Green Coat volunteer for the baggage carousel number of the flight you arrived on. Oversized luggage and other special items can be located on carousel 35

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Life in Canada

Before You Arrive
  • Research your new province and city
  • Arrange your accommodation.
Immediately After You Arrive
  • Call or Visit an Immigrant-Serving Organization
  • Apply for Social Insurance Number (SIN) at Service Canada Centre
First Two Months in Canada
  • Improve your English or French by enrolling in tax-payer funded language classes
  • Apply for Canada Child Tax Benefit (if you have a dependent under 18 years old)

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Image Gallery

Upcoming Events

Richmond Public Library, Richmond

Richmond Public Library, Richmond

Refugee figures at a glance

As of June 2018, there are 25.4 million refugees around the world according to United Nations High Commissioner for Refugees (UNHCR) statistic. Over half of the refugees are under the age of 18 and 57% of the world refugees came from following three countries: Syria, Afghanistan and South Sudan.

Photo Gallery

Images of CANN services provided to new immigrants, including government-assisted and privately-sponsored refugees, at Vancouver International Airport.

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funded by cic service provider: success


P.O. Box 32373, YVR Domestic Terminal R.P.O.
(3880 Grant McConachie Way)
Richmond V7B 1W2 Canada
Phone: 604-270-0077
Fax: 604-279-0091

Hours of operation:

Office: 9:00 am - 4:30 pm, Monday - Friday, except statutory holiday
Kiosk: 8:00 am - 8:00 pm, Monday - Sunday, except statutory holiday

*Closing time may vary and is based on arrival trends